RPM Auto Service Centre, 74 Walkley Lane, Heckmondwike, West Yorkshire, WF16 0NL, Phone: 01924 412999, Email: [email protected]

Customer Comments

We are long standing members of the National Good Garage Scheme with an excellent feedback rating. We are one of a small number of garages that have achieved over 1000 feedback cards from customers and have been mentioned in the top five in the country  As Good Garage Scheme members we adhere to a strict code of conduct on servicing and repair work as well as customer service. We are audited on an annual basis as well as being subject to mystery shopper visits to ensure high standards.

When you receive an invoice from us you will also receive a customer satisfaction survey. Please click the link below to see the comments that customers have made about us:http://www.goodgaragescheme.co.uk/garage/feedback/NDg

The below statistic are taken from 13/07/2017. We hope to continually improve our score and maintain a high quality of service. Please always fill in you Good Garage Scheme cards. They help out alot more than you think!

Number of public feedback forms received: 1465

Helpfulness and attitude of staff  99.1%

Quality of contact about vehicle  98.5%

How pleased with standard of work  98.7%

General satisfaction overall  98.8%

Average of the above  98.8%

Never go anywhere else.

08/07/2017

I found everything to my satisfaction. Very good staff and service. My car runs better now than before.

04/07/2017

Excellent all rounder. No complaints. 5 stars.

04/07/2017

We have used RPM many times. Hugh and RPM always provide an excellent service. We trust their honesty and are confident that any work undertaken is both necessary and done with the best interest of the customer. Use RPM. Thanks Hugh once again.

03/07/2017

Service was good, explained everything they had mended.

29/06/2017

Excellent service from a small local garage.

28/06/2017

Excellent service.

27/06/2017

Always very good service. I would recommend them to friends and family.

25/06/2017

Excellent work, which cost much less that I thought it would.

24/06/2017

Brilliant as always. Thank you.

20/06/2017

Treated with kindness and arranged everything.

20/06/2017

Excellent. Visited first time today for anew exhaust fitting. Was met by Megan who looked after me from start to finish. Excellent first point of contact and price and overall service. Was second to non, would highly recommend and will be visiting again.

20/06/2017

Always pleasant and helpful. Wouldn't hesitate in recommending them to my best friends.

20/06/2017

Very helpful in explaining what was done and may need doing in future.

13/06/2017

Fantastic service and advice as always.

13/06/2017

As usual, I have enjoyed first class service from R.P.M.

10/06/2017

Very good and efficient as always.

07/06/2017

First class.

06/06/2017

Brilliant!

06/06/2017

Always receive good service with a smile at a competitive price.

04/06/2017

Good local garage, reasonable cost and good communication.

01/06/2017

Excellent Service

27/05/2017

Very good service and polite receptionist. Professional Repair done to a high standard. Reasonable pricing also.

27/05/2017

Lovely bunch of guys first time here looked after my car very well good service and polite very welcoming and I will defiantly be coming back again

25/05/2017

RPM never fails to give excellent service. Always very helpful. They do a good job for a good price. You don't feel ripped off. Very friendly. I have recommend to all my friends who now use them.

23/05/2017

Fixed my Beetle 1979 classic. MOT'd it and sorted the whole of the back brakes. Top job done on my thirty-eight year old car. Very happy.

19/05/2017

Excellent service throughout. Polite and helpful staff and gave regular updates on work being done.

16/05/2017

We were kept fully informed of this rather expensive service and repair but we were in complete trust of Hugh and RPM that he would ensure the safety of our daughters car. Excellent service as always. Thank you.

14/05/2017

Lovely staff, all of them clean. Smart place and office. All staff dressed smart.

14/05/2017

Repair work and MOT completed. All work completed quickly and I was back on the road within four hours of drop off. Exceptional service, thank you.

12/05/2017

Excellent customer service. Good quality work.

12/05/2017

Always helpful staff. Provide an excellent service and really take care of the service of the car.

11/05/2017

Totally satisfied with all staff and work done as usual. Nothing too much trouble for them.

10/05/2017

Fantastic staff and well priced. Thank you.

10/05/2017

Excellent service as usual.

05/05/2017

absolutely outstanding service. Called in "on spec" with a particular issue with my car today. Hugh and the team were fantastic and fitted me in without an appointment despite being very busy. Kept me fully updated throughout. Brilliant service and there'

05/05/2017

My 3 year old granddaughter used my driving mirror to leaver herself up and broke it off. After a sticky pad mirror didn't last a week, I went to RPM. My new replacement mirror fitted next day. Fantastic service.

30/04/2017

Excellent as usual.

29/04/2017

Performed diagnostics at short notice whilst I waited. Explained course of action. Happy with service. Thank you.

22/04/2017

Excellent communication, happy with work. Good explanation of work undertaken. Competitive price. Thank you.

22/04/2017

It has taken me a long time to find a reliable, local and cost-effective garage with knowledgeable and helpful mechanics.

20/04/2017

Excellent service always.

19/04/2017

Excellent service as always.

19/04/2017

RPM always see my car without any problem.

19/04/2017

If I upgraded my car to a Rolls Royce I would still take it to RPM for all service and repairs. None better.

19/04/2017

Extremely helpful and got us out of a tight spot at very short notice. Nothing seemed to be too much trouble. Extremely accommodating and really well priced. Will definitely use them in the future for our vehicle MOT and service. Have already recommended

19/04/2017

Excellent service.

19/04/2017

Great service and friendly.

19/04/2017

RPM always offer and provide an extremely helpful and obliging service no matter how small or complex the job, they will satisfactorily get the job done. A garage team you can trust and rely upon. Excellent, not just good.

19/04/2017

Perfect service every time. Always use RPM.

19/04/2017

The guys were able to fit me in and repair my car despite being given no advance notice. All complete and working perfectly in the same day! Very happy.

19/04/2017

Brilliant service. Genuine, nice people, fast and understanding.

19/04/2017

As always, I received a helpful, friendly and professional service.

19/04/2017

From reception desk to workshop, professionals all round. Well done.

19/04/2017

Very competitive price for the job. Done quickly with minimum inconvenience to myself.

13/03/2017

Excellent in all areas, highly recommended.

09/03/2017

Brilliant service, polite and friendly staff and not too expensive. Kept me informed about what needed to be done.Talked me through what they had done and explained the cost breakdown. Definately recommend this garage.

03/03/2017

I have used this garage many times and I wouldn't use any other. They are very friendly and reasonably priced, and always do a good job. Fab! Would recommend to all!

03/03/2017

Wonderful, speedy service. Talked me through what was wrong and what they had done. Receipt breakdown was very useful to see how much everything cost. Will definitely use them again and will be recommending this garage to everyone.

03/03/2017

Called in for advice, booked in next day, fixed fault left by another garage. Also had service/MOT done. Excellent service. Would highly recommend.

02/03/2017

Always brilliant service from all quarters of the garage.

28/02/2017

Prompt and professional service; the receptionist kept me informed before and during the work that needed doing. Post-car service was very good too with one of the mechanics advising me on the antifreeze level. A nice, friendly garage that I would recommend to others.

22/02/2017

Very friendly and highly efficient receptionist. Very approachable and responsive mechanics. RPM never fails short of its very high standards. Why go anywhere else.

22/02/2017

Excellent overall service.

21/02/2017

Efficient work and contact as always.

19/02/2017

Excellent work. Everything explained. Work done on time.

18/02/2017

Speedy repair. Kept fully informed. All good.

16/02/2017

Excellent service as always. Always ring to discuss what is needed to be done prior to doing so. Very friendly young lade on reception.

11/02/2017

As always, fast, efficient, helpful and informed.

10/02/2017

Staff are helpful and kept me informed of works required and likely costs. Used before, and will use again.

06/02/2017

Again outstanding service would reccomend to any customer. 5 star +�ss usual

27/01/2017

Competently handled within the day.

24/01/2017

All staff including receptionist very helpful and informative at all times. Gives advice when and where necessary. My family use this garage when necessary and all had good service.

22/01/2017

All staff including receptionist very helpful and informative at all times. Gives advice when and where necessary. My family use this garage when necessary and all had good service.

22/01/2017

Fab!

06/01/2017

Very pleased with work done and the very pleasant and helpful staff. Highly recommended.

01/01/2017

We never use any other garage. We completely trust RPM to do a great job!

21/12/2016

Called unannounced, just turned up. Completed the same day.

15/12/2016

This is a long established garage owned by two hands on auto engineers who have all the skills. I have taken my cars to them for many years and recommend them to others.

10/12/2016

We have been going to this garage for over 10 years and don't intend to go anywhere else.

26/11/2016

Once again, everything was done and findings were explained. The car will be going back for some more jobs. Really good service.

25/11/2016

I have used RPM for many years. Their helpfulness and quality of service never changes, which makes me confident and happy to continue to use them

22/11/2016

Great customer service as always. Use of courtesy car was very welcome. Always go out of their way to fix my car ASAP.

15/11/2016

Excellent service as usual.

15/11/2016

Good all round service and very helpful

12/11/2016

Always excellent service and quality work. Would recommend without question.

11/11/2016

Nothing is ever to much trouble, even when I call in unexpectedly.

07/11/2016

As always, I received a friendly, helpful and professional service.

05/11/2016

Good garage, thank you. Directed to garage via AA. Prompt attention, excellent update of progress of repair by Megan on reception. Will definitely use again.

05/11/2016

I am really pleased with this garage, I will definitely come back. I had a bad experience with another garage and this one charged me so much less. Very helpful and honest service.

27/10/2016

Being new to the area, I needed a garage for my MOT. Being a senior lady and using my car regularly for my precious grandchildren I wanted someone reliable. The reports on internet were good. I feel a very thorough job has been done and areas that were previously neglected have been sorted. My car performed as new and with it even being cleaned it look like new.

20/10/2016

Very accommodating. Managed to get the work done in time to get me to work the next day.

20/10/2016

As always, a reliable and top quality service. I would not go anywhere else.

15/10/2016

Always get a good, reliable service for a competitive price.

13/10/2016

Always take any concerns seriously even if vague. Lovely to have a garage I really trust and go over and above to ensure you're happy.

08/10/2016

At RPM Auto Service Centre one can feel confident that whatever work is required, it will be done to a high standard by a fair approachable and experienced team of mechanics. A most friendly experience from booking in, to picking up. Thank you RPM.

02/10/2016

Top team. Sorted my old beetle brakes. Runs like a steam engine now. Many thanks

05/09/2016

Usual high standard of work at reasonable price. Hugh and Richard always look after all 3 cars in the family. No need to go anywhere else.

27/08/2016

First class service once again.

14/08/2016

Used this garage for quite a while now. Very happy and trust them 100%.

12/08/2016

Always excellent - have used for years now. Would strongly recommend.

09/08/2016

RPM always good service at a reasonable price. They are helpful and do what they can to help. I have used them for years. A lot of my friends go there now by being recommended.

07/08/2016

I got a quote from a local garage for new front brake pads, but this garage quoted �60 cheaper. Very pleased to have saved �60. Very pleased overall with the service.

06/06/2016

Again, team are totally committed to providing good service at the best prices. Nothing too much trouble. Time after time, great team.

05/06/2016

Having dealt with numerous main dealers and independent garages over the years, the fact we return time and again to RPM speaks volumes for their customer care. Hugh and Richard are 2 top quality motor engineers providing honest opinions and advice and undertake all manner of repairs and servicing at very realistic rates. Their 5* reviews on the Good Garage scheme indicate that there are numerous other clients of the same opinion. If you live in the area, you have absolutely no reason to go anywhere else.

16/05/2016

Excellent service, that's why I travel a 50 mile round trip to get my car looked after with confidence.

18/04/2015

Rav running amazingly well after the service yesterday. Pity we didn't get as much snow as forecast to test the new tyres out!!! Many thanks all, a top job as usual!!!

29/01/2015

I'll admit I was sceptical of whether the garage was as good as reviews said, but it appears it is. Friendly staff who are more than happy to help and explain as required. Reasonably priced too.I'll certainly be trying them again when I next need a garage

14/08/2014

5 STAR SERVICE EVERY TIME !! THANK YOU

14/05/2014

Best garage in the area, with very helpful staff. Would highly recommend.

10/03/2014

My dad told me to use RPM and so I have for many years. My dad doesn't suffer fools and didn't waste money. His wisdom in choosing RPM has served me well. They've always looked after me car. They're brilliant.

19/01/2014

With RPM we have finally found a garage we trust who are friendly, reliable, professional, affordable and above all excellent at their job. We would recommend them to anybody. Fantastic.

19/01/2014

You always receive a friendly, helpful and professional service. Not like some garages where you can feel uncomfortable.

20/09/2013

As always - prompt efficient service, flexibility excellent. Garage goes out of it's way to solve emergency repairs situations, as this was.

09/08/2013

As usual, staff at RPM make servicing my car an easy job. Helpful and organised as ever.

23/06/2013

Brilliant. I have found a garage I like and trust. Fitted me in for major work. I would not hesitated to recommend. A plus.

06/03/2013

I took my car in at 08:30am, and the vehicle was fixed and ready for collection by lunchtime that day. Excellent service.

05/03/2013

Can pick my car up knowing a good, reliable job has been carried out.

29/10/2012

Very friendly staff, very willing to help.

18/09/2012

Good to have a courtesy car. I live a long way away.

04/09/2012

Explained everything fully before and after MOT in layman's terms. excellent customer service.

30/08/2012

Friendly staff; prompt service; would definitely return

04/05/2012

Detailed explanation of all work undertaken was useful. This garage always gives good service and would recommend to anyone

16/04/2012

I rang R.P.M. at 08:30am, and Hugh said that he would secure a new battery and have it fitted just after lunchtime - which he did. Excellent service, and at a reasonable price.

07/02/2012